Weekend Customer Service Advisor

Burton On Trent | Permanent, part-time
| £7,791 per annum (PERM - Company Bonus )
Ref: RY101 (1 month ago)
Our client has a varied role available on a Permanent basis to ensure out of hours support to clients, external suppliers and internal teams.

If you are able to work on your own initiative and pride yourself in the service offered this role offers you the chance to excel in the service offered.

Office hours: 7am to 7pm

Day to day responsibilities:

  • Answering queries and issues from clients and suppliers on the emergency phones and via email
  • Amending bookings and answering queries for customers in a time critical manner
  • Processing last minute cancellations and assisting with transport queries
  • Responding to unforeseen changes as they occur on and providing support internal teams
  • Logging issues as they occur and keeping full and accurate records
  • Escalating major issues to support team

Administrative Duties:

  • Supporting teams with general administrative duties
  • Processing reports and client information requests
  • Reading debriefs and highlighting major issues to the Operations team
  • Requesting documentation via email and checking responses for accuracy
  • Preparing documents
  • Checking to ensure building security

Personal Attributes, Skills and Experience

  • Communication: Able to communicate effectively - both verbally and in a written format Actively listens; has a calm and positive attitude.
  • Analytical: Uses information to find solutions, uses available resources to research, understand and resolve issues; able to identify hazards, is proactive and forwardthinking.
  • Organisation: Works well under pressure, reaches targets within agreed deadlines; can prioritise tasks and complete them in order of urgency with minimum supervision.
  • Flexible: Able to adapt as situations dictate, is able to switch between tasks quickly and efficiently; can adapt their style and behaviour to best suit a situation.
  • Self-motivation: Able to work independently, is able to manage busy and quiet periods; be proactive about completing tasks set and remain ready to respond to calls during the night.
  • Lone working: able to work without close or direct supervision, able to manage stress and personal wellbeing, able to work through the night.
  • Computer literacy: Microsoft Office suite competency, excellent written and verbal communication skills, proven customer service experience

Benefits:

  • 25 days holiday including bank holidays
  • Free car parking
  • company bonus based on both personal and company performance

Hours : 7.00 am - 7.00 pm alternate weekends (Saturdays and Sundays). This is an ideal position for someone looking for a second role 

Ref: RY101


Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.

Burton On Trent, UK

Map showing Burton On Trent, UK