Operations Assistant

Burton On Trent | Permanent, full-time
| £22,500 per annum (Permanent)
Ref: GS1030 (1 month ago)
Business growth  and internal promotions has led our client who has proven success in their field to recruit an Operations Assistant to join their team on a Permanent basis.

Working in state of the art offices and as part of a fun and focussed team this really is an opportunity not to be misses.

The Operations Assistant is a varied role which will have responsibility for the smooth running of day day programmes. This is a hybrid role.

Day to day responsibilities:

  • Liaising with various suppliers and external providers
  • Compiling information and monitoring changes to the programme
  • Checking client documentation
  • Providing support and information to external providers before, during and after events ensuring that their paperwork is correct and on time
  • Answering queries from the Contact Centre and clients regarding content and operational information
  • Assisting in the setting up of events and researching all included content, finding local suppliers and planning the day-to-day operational itinerary
  • Keeping systems up to date with all information
  • Being pro-active in maintaining the quality of service office
  • Assisting with health and safety checks to make sure requirements are met. Immediately prior to, and during tours/cruises:
  • Contacting the management team to ensure all paperwork has been received and answering queries, advising of cancellations or alterations
  • Answering queries including transport enquiries and unexpected changes to itineraries
  • Dealing with day-to-day issues and emergencies that arise
  • Pro-actively dealing with feedback from teams, including reading de-briefs and discussing any issues that arose which could require action to be taken by the office
  • Respond to any  issues raised, providing timely and concise feedback

Personal Attributes, Skills and Experience

  • Highly organised with strong attention to detail
  • An excellent communicator both written and verbal
  • Strong commitment to great customer service, in dealing with clients and suppliers
  • Comfortable working at a fast pace with the ability to prioritise conflicting demands
  • Resilient and able to work under pressure with tight deadlines
  • Solutions focused and able to take initiative to achieve satisfactory outcomes
  • Excellent problem-solving skills and able to think ‘outside of the box’
  • Able to work autonomously and in a team
  • Excellent IT skills including MS Office, especially Word and Excel

Hours of Work

  • Mon - Fri 9.00 am - 5.30pm with shifts of 7.00 am - 3.30 pm and 10.30 am - 7.00 pm on a rota basis

Salary : £22,500 per annum


  • 25 days holiday including bank holidays
  • Free car parking

REF: GS1030

Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.

Burton On Trent, UK

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