Customer Service Advisor

Due to an increase in work our client are recruiting for 3 x Customer Service Executives to join their business for up to 6 months. This is an excellent opportunity to join a market leader in their field.

The Role

• Answering incoming calls and providing a high level of customer service
• Working to and achieving SLA's
• Query management
• Managing customer expectations
• Completing all aspects of administration tasks
• Making sure that customers have the correct documentation needed
• Liaising with internal teams and external providers
• Actioning cancellations in line with company processes
• Dealing with late booking requests

Key Skills:

• Proven experience gained in a telephone based customer service environment
• The ability to work in a fast paced environment
• Excellent communication skills - both verbal and written
• Team player, equally able to work on their own initiative
• Problem solving ability
• Good IT skills

Hours of Work:

37.5 per week ( Mon - Fri 9.00 am - 7.00 pm on a rota basis ) Saturdays and Sundays will be on a rota working 1 weekend in 3
Saturdays - 9.00 am - 5.00 pm, Sundays 10.00 am - 4.00 pm

Salary: £10.57 per hour

REF: GS1029

Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 - 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.