IT Service Desk Analyst

Not Specified | Permanent, full-time
| £22,000 - £25,000 per annum (DOE)
Ref: CB107 (2 months ago)
If you are an experienced Service Analyst looking for a new opportunity within the Birmingham area, we have a fantastic position for you. Our highly successful client based in Birmingham is recruiting for a Service Analyst to join their dynamic team on a permanent, full time basis.

Duties Include:

·         Day to day service delivery of managed and prescribed services to Head Office, Point of Sale Centre Network and Mobile Operations

·         Handling monthly management reporting and weekly status reporting

·         Incident management and change request management

·         Recording errors and escalating to relevant IT Support team of 3rd party

·         Budgetary monitoring to include monthly 3rd party billing where appropriate

·         Identify and resolve at source, key service affecting issues

·         Recognise and challenge IT solutions where appropriate and refer work to the Solutions Architect or technical resources within the team to ensure any proposals are fit for purpose and supportable

·         Managing day to day POS Centre queries and incidents via the IT Helpdesk

·         Coordinating agreed projects to ensure they are delivered in a timely manner, to budget and accurately

The Ideal Candidate:

·         Previous experience working within an IT Support environment

·         Well organised with a methodical approach

·         Strong communication skills

·         Experience in management of end user devices, network incident management and application incident management

Working hours are 9:00 am to 5:00 pm Monday to Friday

£22,000 to £25,000 depending on experience

Ref: CB107

Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 - 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.