Customer Service Advisor

Not Specified | Permanent, full-time
| £18,826.35 per hour
Ref: GS803 (2 months ago)
Customer Service Administrator

 

Do you have office based or retail based customer service skills? If you are looking to join a team that support one another and pride themselves on what they do please get in touch !

 

Our client has opportunities to take on 5 Customer Service Administrators on a permanent basis. This role will be office based.

 

Duties will include but not be limited to :-

 

Providing a high level of customer service to callers

Accurately post customer orders on the internal system

Chase up relevant information in a timely manner

Liaising with internal and external colleagues

Gaining relevant information from suppliers regarding stock and prices

Providing accurate and up to date information to customers

Giving technical advice where needed in a confident manner

Taking and processing payments

Sending e mails and managing enquiries

 

Experience Required:

 

Minimum 2 years’ experience in a similar role

Educated to GCSE minimum Grade C or equivalent in English & Maths

Excellent written and verbal communication skills

Positive telephone manner

Fully IT Literate with excellent keyboard skills

Excellent listening skills

Ability to work under pressure in a busy working environment

Handle complaints in a calm, professional and helpful manner

Ability to multitask & problem solve

Effective team player and the ability to work on own initiative

Organised and the ability to prioritise workload

 

Hours: Full Time 9.00 am – 5.30 pm

Salary £18,826.35

 

Job Ref: GS803

 

Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.”