Customer Support Executive

Birmingham | Permanent, full-time
| £20,000 per annum
Ref: SP196 (2 months ago)
We have an amazing opportunity to join our expanding client who is a multi award winning business.

They are looking for 4 customer service advisors to join their expending team.

The successful candidates will have strong communication skills with experience of working within a customer focussed environment.

 

This is a fantastic time to join the company as there will be lots of opportunity for progression.

 

The roles are currently based from home with a need in the future to travel to Birmingham.

 

Duties to include:

·     Handling incoming enquiries over the telephone, via email and online

·     Providing and supporting individual customers

·     Handling any queries and complaints

·     Resolving any issues

·     Providing quotations

·     Advising customers on various products

·     Updating systems with accurate information.

Key Skills:

·     Experience of working within a customer focused/Call Centre environments

·     Excellent communication skills – by phone and email

·     Ideally experience working within a regulated role

Hours of Work:

Full Time – 37.5 hours a week working on a shift rota basis:

9:00 am – 5:30 pm

9:30 am – 6:00 pm

10:30 am – 7:30 pm

Working 2 Saturdays per month – 9:00 am – 5:00 pm with a day off in the week.

Salary:

£ 20,200 (after a 4 week training your salary will increase to £ 21,700 )

Benefits:

 

The Company offer excellent benefits including:

 

·          25 days holiday plus Bank Holidays

·          Pension

·          Life Insurance

·          Private Healthcare

·          Regular events (Currently virtual)

·          Supportive company

 

REF: SP196

Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 2 – 5 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.

Birmingham, UK

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