Customer Service Advisor

Burton-on-Trent | Permanent, full-time
| £18,000 per annum
Ref: GS774 (3 weeks ago)
Hollyfield Personnel are proud to be working in partnership with our longstanding client based in Burton on Trent.

Due to positive business growth we are assisting with a recruitment for an experienced Customer Service Advisor to join them on a Permanent basis.

As a Customer Service Advisor you will deliver a high level of Customer Service to a base of existing clients and ensure that the service received by customers is world class.

You will work in partnership with internal departments to achieve desired results and be able to provide updates at all levels.

Duties will include but not be limited to :-

Answering incoming calls in a professional manner, providing a high level of customer service

Data entry and processing of customer orders onto computer system

Managing a base of customer orders , chasing delivery dates and stock

Working to and achieving SLA’s

Providing prices to customers

Assisting customers with general and basic technical information

Complaint handling and resolution

Sending out up to date information to clients in a timely manner

The ideal candidate will have the following attributes

Commercial awareness, someone who has 12 - 18 months in an Office / Customer Service based office role

PC literate including knowledge or CRM or similar systems

Fast accurate keyboard skills

A proven track record of being able to offer an excellent level of customer service

GCSE’s Grade C and above

Salary: £18,000 per annum rising to £18,500 after probation

HOURS :

8.00 - 4.00 with a 3.00 pm Friday Finish

9.00 - 5.00 - with a 4.00 pm Friday Finish

Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 - 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.

Burton-on-Trent, UK

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