Service Advisor
Not Specified | Permanent, full-time| £36,000 per annum
JB474: Service Advisor
Location: Heathrow
Salary: £36,000 per annum
Overview:
First Military Recruitment are currently supporting one of our established and expanding businesses in the search for a Chassis Convertor.
Our client encourage applications from ex-Military personnel however all candidates will be given due consideration.
Duties and Responsibilities for the Service Advisor:
Salary: £36,000 per annum
Location: Heathrow
Salary: £36,000 per annum
Overview:
First Military Recruitment are currently supporting one of our established and expanding businesses in the search for a Chassis Convertor.
Our client encourage applications from ex-Military personnel however all candidates will be given due consideration.
Duties and Responsibilities for the Service Advisor:
- Dealing with customers and ensuring customer satisfaction.
- Utilise workshop loading and ensure it is up to date.
- Regularly and proactively keep customers up to date with progress on their vehicle
- Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
- Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
- Produce accurate job cards, invoices, estimates and related information.
- Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
- Produce warranty job cards in line with the manufacturers policy and procedures.
- Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
- Liaise with the Parts Department to ensure availability of parts
- Communication – This role is pivotal in ensuring that all stakeholders are accurately informed. This may include providing customers with updates on their vehicles or notifying the workshop team with updates.
- An extra day off for your Birthday
- 23 days of annual leave per year PLUS Bank Holidays
- Four times death in service benefit.
- Working for Motor Trader’s ‘Employer of the Year’.
- Working for an official Great Place to Work™️ and UK Best Workplace.
- Working for a Best UK Workplace for Wellbeing and Development.
- Awarded Armed Forces Covenant Silver Award (RLS)
- Working with our award-winning team – we are Motor Trader’s CV Employer of the Year and won silver at the internal communication and engagement awards for our new starter onboarding process.
- Auto-enrolment pension.
- Self-development journal
- Ranked 101 in SW Business Insider’s Top 500 Companies
- Enhanced Maternity and Paternity pay policies.
- Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
- Mental Health First Aiders.
- Reward and recognition programmes, including our annual Group Awards and opportunities to attend the Wembley box as a celebration of your hard work and dedication.
- Annual appraisals programme and progression opportunities.
- Manufacturer training and access to our in-house training.
- Long service recognition and annual leave increase after 5 years’ service.
- Branded uniform
- Charities of the Year programme, Army Sport sponsors and community engagement initiatives
Salary: £36,000 per annum