Service and Sales Coordinator

Blantyre | Permanent, full-time
| £27,000 - £30,000 per annum
Ref: MB780 (4 days ago)
MB780: Service and Sales Coordinator
Location: Glasgow
Salary: £27,000 - £30,000
Working Hours: 40 hours per week – Monday to Friday - (8.30am - 4pm)
Additional Company Benefits: Life assurance scheme, Enhanced sick pay, Annual salary review scheme, Hybrid working scheme, Christmas shut down period with an ex-gratia half day on Christmas Eve, Access to an online employee benefits portal, Access to an extensive online training portal, Access to an Employee Assistance Program, Bi-weekly fresh fruit delivery to head office, Onsite tea & coffee making facilities.

Overview:

First Military Recruitment is proudly working in partnership with a fantastic business who are looking to recruit a Service and Sales Coordinator on a permanent basis due to growth located at their Headquarters in Glasgow.

Duties and Responsibilities:
  • Conduct pre-quote consultations and maintain communication with clients to gather detailed requirements and preferences, ensuring accurate, customised proposals.
  • Provide professional advice on potential solutions.
  • Proactively follow up on all issued quotes, negotiate terms, and convert estimates into orders through effective communication.
  • Monitor and report on sales activities, including quote-to-order conversion rates, and strive to meet or exceed sales targets.
  • Build and nurture strong relationships with new and existing clients to encourage repeat business and service agreements.
  • Review site surveys, and specifications to prepare accurate cost estimates for automated door installation, repair, and maintenance projects.
  • Collaborate with service engineers, suppliers, and project teams to gather necessary data for labour, materials, and equipment.
  • Provide cost analysis, identify potential risks, and recommend cost-saving strategies while maintaining quality standards.
  • Ensure estimates are competitive, considering market trends, materials, and labour costs specific to the automated door industry in the UK.
Skills and Qualifications:
  • Proven experience in cost estimating, particularly within related building services industry or ideally the automatic door industry.
  • Familiarity with UK regulations, standards (e.g., BS EN 16005), and best practices in automated door systems.
  • Strong ability to interpret technical drawings, site plans, and project specifications.
  • Excellent communication and negotiation skills, with a client-focused, solution-oriented mindset.
  • Proficiency in estimation software, as well as CRM or database tracking tools.
  • Ability to work independently, managing multiple projects and deadlines, with strong attention to detail.
  • Prior experience in customer service or business development, specifically in automated door systems or a related field.
MB780: Service and Sales Coordinator
Location: Glasgow
Salary: £27,000 - £30,000
Working Hours: 40 hours per week – Monday to Friday - (8.30am - 4pm)
Additional Company Benefits: Life assurance scheme, Enhanced sick pay, Annual salary review scheme, Hybrid working scheme, Christmas shut down period with an ex-gratia half day on Christmas Eve, Access to an online employee benefits portal, Access to an extensive online training portal, Access to an Employee Assistance Program, Bi-weekly fresh fruit delivery to head office, Onsite tea & coffee making facilities.

Blantyre, UK

Map showing Blantyre, UK