Service Engineer

JT12: Field Service Engineer 

Location: Swindon

Salary: Competitive 

Overview:
First Military Recruitment are currently seeking a Field Service Engineer on behalf of one of our clients. The successful candidates will need to have a multi-skilled engineering background with an electrical bias. This is a fantastic opportunity for an experienced engineer to work within a new engineering sector, with full training provided. Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

• Perform remote support or on-site support to breakdown situations.
• Perform on site commissioning where required.
• Conduct operator and technical training events at the client's site.
• Working as part of a team or individually responding to on-site customer support requests.
• Manage and interpret customer requirements - listen to clients and understand, anticipate and fulfil their needs.
• Ensure customer is happy with all aspects of work before leaving site.
• Contact Service Manager before leaving customer site with progress report and/or follow up work required.
• Ensure service parts for each job are prepared and ready prior to leaving.
• Check for missing items on service kits and follow up with stores on delivery, raising any issues/shortages with appropriate personnel.
• Perform on call and service duties as per service Rota.
• Assist with machine building or testing as required when in workshop.
• Continuous improvements in the processes and service.
• To undertake any other duties required by management to meet the needs of the business.
• Keep up to date with new technologies or process procedures.
• Provide feedback on common problems and advise on potential defects.
• Develop and maintain the customer relationship.

Skills and Qualifications:

• Recognised apprenticeship in either an Electrical or Mechanical discipline.
• Hold a current passport as international travel may be required.
• Required to work on their own initiative and as part of a team, with good communication skills and the ability to liaise confidently with customers in a high-pressure situation.
• PC literate with ability to create, modify and maintain MS office documents (PDF Files, excel, Word, PowerPoint).
• Flexible to working hours and location as may be required to work away from home.
• Possess a high degree of reliability, flexibility and self-motivation.
• Understand and carry out Health and Safety requirements.
• Ideally have knowledge of pneumatic systems.
• Ideally have knowledge of PLC systems and the ability to upload and download programs.

Benefits:

• Company vehicle
• Full company and manufacturer training
• Tools, Laptop and Phone
• Company Pension
• Plenty of overtime to boost earnings
• Medical Insurance Scheme
• Nest Pension Scheme
• Life Insurance Cover

JT12: Field Service Engineer

Location: Swindon

Salary: Competitive