Smart Repairer [Body Shop]

JA1420 – Smart Repairer – Body Shop
Location – Bristol
Type – Permanent - Minimum 40hours/week
Salary – Up to £37K DOE

Overview:

We are currently recruiting for a Smart Repairer to join our client’s national vehicle business. The successful candidate will spend their first 2 days in the business, attending our client’s fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about their business before you start your new role.

Job Purpose:

To drive the standard in customer care and maximise customer satisfaction by ensuring all Smart Repairs undertaken are on time and of the highest standard of quality. To motivate technicians to ensure a high level of productivity and quality. You’ll demonstrate the Company’s Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customer and prospects.

Key Responsibilities:

• Support the effective management of the dealership’s Smart Repair facility.
• Maximise the use of all available resources to ensure the department is run in the most effective manner.
• Give the diverse customer base a positive impression of themselves and the Company
• Deliver the most positive customer experience possible, in line with the Company’s Purpose, Principles and Ambition (PPA)
• Anticipate and identify customer needs and meet and exceed them by relationship building and taking responsibility for resolving customer problems.
• Demonstrate exceptional product knowledge and communicate this appropriately with customers.
• Identify opportunities for reducing waste / inefficiency or improving quality.
• Give customers a positive impression of themselves and the organisation, making every effort to deliver an exceptional customer experience.

Skills & Experience:

Essential

• Strong organisational skills.
• Technical competence (NVQ or ATA or HFC or similar)
• Use of Microsoft Office, e.g. Excel, Word, Outlook.
• Full driving license held for a minimum of 6 months with fewer than 9 penalty points.
• Evidence of ‘Right to work in the UK’

Desirable

• Understands the needs of both customers and the company and demonstrates this in their work.
• Takes ownership in all aspects of their role, working without close supervision and
• demonstrating effective self-management.
• Demonstrates resilience, self-motivation and a commitment to self-development,
• Actively seeking positive feedback.
• Contributes to the success of the business by staying focused on own performance, sharing knowledge, expertise and resources with others.

Benefits:

• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

Requirements:

• Please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for.
• We encourage applications from people with diverse backgrounds and experiences. We want all our colleagues to bring their whole self to work and that starts with you.
• Our client’s Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone.  We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.
• To request any adjustments, please ask this during the application stage or contact the Recruitment Team.
• Happy to Discuss options of FLEXIBLE WORKING. To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.
• Our client is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.