Technical Services Manager

BJ21: Technical Services Manager
Location: Oxford + Surrounding areas
Salary: £40,000 - £45,000 (Dependant on Experience) + Company Vehicle
Working Hours: Monday - Friday

Overview:

First Military Recruitment are currently seeking a Technical Services Manager on behalf of one of our clients.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

• A regional ambassador for the business, supporting all field based Approved Contractor and Specifier led projects.
• Undertaking site surveys, gutter lining design, condition reporting and gutter calculations to support specification generation and quotations by the sales team.
• Managing and developing contractor relationships, providing regular phone, site and technical support.
• Working alongside a dedicated Business development Manager to maximise business opportunity within the Southern region.
• Carry out detailed site surveys on behalf of clients.
• Support network of Approved Contractors on site to ensure installation is per installation guide and training centre methodologies.
• Encourage technical best practice ethos within the Approved Contractor network.
• Work as part of a regional management team to deliver the business targets using set KPI’s.
• Complete appropriate health and safety risk assessments prior to accessing any roof environment.
• Follow up automated project status CRM alerts.
• Compile project information (surveys, inspections, complaints) to forward to the sales team.
• Support and contribute to customer service and product development initiatives.
• Inspect, audit and sign off live projects in line with range of project guarantees.
• Respond to customer complaints by conducting a first site inspection.
• Management of your weekly, monthly diary in respect of regional site visits, liaising with the team planner daily.
• Representing the business to the highest level during site surveys, meetings or trade shows.
• Undertake any training courses, which the company deems suitable and/or necessary.
• Providing holiday and sickness cover when required.
• Attending site meetings.
• Other ad hoc duties as and when required.

Skills and Qualifications:

• Experience in the industrial/commercial metal pitched roof environment with hands on product installation is essential.
• Product experience including gutter linings, cut edge corrosion systems, roof coatings, roof lights and fixings is essential.
• Basic flat roofing knowledge is ideal.
• IT literate, iPad, Microsoft office applications.
• Clean UK driving licence.
• Comfortable with driving/long journeys.
• Comfortable with spending the occasional night away from home as required.
• A good communicator with strong interpersonal skills.

BJ21: Technical Services Manager
Location: Oxford + Surrounding areas
Salary: £40,000 - £45,000 (Dependant on Experience) + Company Vehicle
Working Hours: Monday - Friday