Helpdesk Administrator

JA1348 - Helpdesk Administrator
Location – Petersfield, Hampshire
Type – Permanent Fulltime
Salary Up to £27K DOE

Overview:

We are currently recruiting for an experienced Helpdesk Administrator to join our clients Facilities Management business. The successful candidate will report to the Helpdesk Manger.

Job Overview:

• Ensure Clik system and client portals are updated efficiently to reflect new work requests and works carried out/job completion.
• Liaise with clients & contracts managers as required to ensure good communication on all aspects of the works required & undertaken including all relative documentation.
• Follow (and enhance) company procedures to ensure works are carried out in a competent efficient manner.

Responsibilities:

• Operation and updating of company software operating system Clik.
• Ensure Clients portals are updated on work status as required.
• To maintain and action all incoming emails to the Barden Helpdesk email box.
• To deal with incoming calls to helpdesk - taking messages for managers, providing updates, and raising reactive jobs.
• Liaise with clients, helpdesk, and contracts managers to ensure issues are dealt with in a timely manner.
• To compile and issue the engineers jobs packs including permits.
• Work with helpdesk team to manage reactive and planned works.
• Work with Engineer supervisors and engineers to ensure client satisfaction.
• To plan and oversee the day engineers.
• Undertake any other duties as requested by Line Manager
• Provide cover for other helpdesk roles as & when required.
• Planner, Sub-con administrator & PPM office

Skills & Experience:
Essential

• Good IT skills
• Good phone manner
• Good organisational skills
• GCSE passes in Maths and English or recognised equivalent.
• Experience in a similar role with a background in Facilities Management helpdesk and or administration.

Desirable

• NVQ Level 1-2 (Administration 4396) or recognised equivalent
• Experience with computerised PPM system and procedures.

All Training Provided on the Company and Client Systems