Hotel Receptionist
Not Specified | Permanent, full-time| £22,386 per annum
JB282: Hotel Receptionist
Location: Bigbury-on-Sea
Salary: £22,386 per annum
Overview:
First Military Recruitment are currently seeking a Hotel Receptionist on behalf of one of our clients.
Our client encourages applications from ex-military personnel however all candidates will be given due consideration.
Duties and Responsibilities for the Hotel Receptionist:
Salary: £22,386 per annum
Location: Bigbury-on-Sea
Salary: £22,386 per annum
Overview:
First Military Recruitment are currently seeking a Hotel Receptionist on behalf of one of our clients.
Our client encourages applications from ex-military personnel however all candidates will be given due consideration.
Duties and Responsibilities for the Hotel Receptionist:
- Managing the booking process ensuring all relevant details are taken and the customer journey is personalised.
- Make the customers' stay a memorable experience by providing excellent service, communication and administration.
- Answer the phone, take reservations and deal with any enquiries.
- Be detail oriented to ensure that all booking details and relevant reports are accurate and communicated to other departments.
- Prepare daily reports as required.
- Manage guest payments, invoices, receipts and reconcile shift transactions.
- Manage comprehensive hand over to following shift.
- Communicate closely with Housekeeping on room departures, stayovers and arrival rooms for cleaning and opening of sofa beds.
- Report maintenance items to the maintenance log book.
- Ensure guest satisfaction at all times.
- Previous experience in a luxury hotel.
- Flexibility to work varied hours.
- Good level of written and spoken English.
- Exceptional customer care skills.
- Empathy for your guests and colleagues.
- Ability to work under pressure.
Salary: £22,386 per annum