Retail Operations Supervisor

We are seeking an experienced Retail Operations Supervisor to oversee and manage the daily operations of multiple retail branches for a fast-growing premium consumer brand in the UAE. The company is built around delivering a unique and elevated retail experience inspired by authentic Scandinavian confectionery culture, offering high-quality, thoughtfully curated products across a growing network of stores in Dubai, Abu Dhabi, and Sharjah. As the business continues its rapid expansion, this role will play a key part in ensuring operational excellence, consistent customer experience, and strong performance across all locations.

Key Responsibilities

• Oversee and manage the daily operations of all retail branches across multiple locations
• Ensure consistent implementation of operational standards, company procedures, and brand guidelines across all stores
• Monitor branch sales performance, KPIs, and overall operational efficiency, identifying areas for improvement
• Conduct regular store visits to assess operations, staff performance, customer experience, and visual standards
• Support branch teams in achieving sales targets and improving overall store performance
• Manage staff scheduling, workforce planning, and manpower allocation across all branches
• Supervise, guide, and support store teams to ensure high levels of productivity and service quality
• Address operational issues, customer complaints, and service-related concerns in a timely and effective manner
• Monitor employee performance and support training, coaching, and development initiatives
• Ensure excellent customer experience and service consistency across all retail locations
• Prepare regular operational reports and updates for senior management, including performance insights and recommendations
• Support new branch openings, including setup, operational readiness, and launch coordination
• Identify process improvement opportunities to enhance efficiency, performance, and scalability
• Ensure compliance with company policies, operational procedures, and customer service standards
• Maintain clear and consistent communication with senior management regarding branch performance, staffing, and operational issues

Required Experience

• Proven experience in retail, food & beverage, hospitality, or multi-site operations management
• Strong experience managing multiple retail branches or store locations simultaneously
• Experience in monitoring KPIs, sales performance, and operational standards
• Background in supervising store teams, workforce planning, and staff development
• Experience in handling customer service issues and ensuring service excellence
• Strong organizational and operational management skills with attention to detail
• Ability to manage multiple priorities across different locations in a fast-paced environment
• Experience supporting store openings, operational rollouts, or expansion projects is an advantage