1st / 2nd Line Support (24x7)

Solihull, United Kingdom | Permanent, full-time
| £27,500 per annum
Ref: SD1905 (1 year ago)
Chapman Tate are working closely with their client to appoint a permanent a 24/7 1st / 2nd Line Support Member for their team based in the Midlands.

This team works 24x7 to support clients and colleagues globally and ideally you will have some experience within a 24x7 IT operation, across at least one of the following technologies: -
  • Service Desk
  • Wintel
  • iSeries
  • Unix and/or Networking
You must have the ability to build working relationships with both colleagues and customers, in turn supporting the company’s commitment to achieving high standards of client satisfaction and service quality.

The role requires a highly motivated enthusiastic self-starter, who enjoys constant learning, challenges and problem solving along with having attention to detail. We really are looking for a team player who is looking to be part of a fantastic company.

The team are currently working remotely, however they will be expected to be in the office a couple of times a week following the pandemic.

Skills & Experiences You'll Need
  • A good operational understanding some or all of the following technologies IBMi, Unix, Windows, networking, Monitoring tools
  • Experience of Incident, Problem and Change Management from an operational perspective ideally gained through ITIL experience
  • To be client and solution focused 
  • Capable of being highly responsive were required, has a strong sense of urgency and a commitment to follow through.
  • An effective communicator who engages with the business and makes a valuable contribution to its success beyond your own function.
  • Shows a strong interest in the technologies the Company uses and continually develops knowledge of those and new ones for the benefit of the business and its clients.
  • Ability to work under pressure and communicate effectively at all levels

You'll be provided with ongoing support with learning & development so if this role is something you'd like to be involved in, we would love to hear from you.

Please contact Su Dadra for more information at sdadra@chapmantate.com

Solihull, United Kingdom

Map showing Solihull, United Kingdom