Infrastructure Support Analyst

London | Permanent, full-time
| £23,000 - £27,000 per annum (+bonus)
Ref: MJ14 (7 months ago)
About the Role


I am working with a well-established, progressive company who are looking to expand their IT Support Team. I am looking for a 1st/2nd line support analyst to join a developing company who offer career progression as they expand their organisation.


Your principal duty will be to provide excellent technical support both onsite and remote combined with high levels of customer service. Other duties will include:


·         Installing and configuring software & hardware on computers

·         Implementing new processes

·         Help with administering the network

·         Be part of deploying resources on a range of devices: computer hardware/software, mobiles, video equipment


Technical Knowledge and Skills


·         You will have strong knowledge and experience in the following technologies:

·         Exchange 2012/16, Active Directory administration and Group Policy.

·         Network infrastructure including TCP/IP, routing, switches, vLANs firewalls, DHCP, DNS, SMTP.

·         In-depth knowledge of Microsoft products: Windows 10, Office 365.


The following are advantageous but not essential


·         IT related qualifications

·         Previous experience in the Legal Sector

·         Experience with Microsoft Office 365 administration

·         Knowledge of NetDocuments DMS

·         Knowledge of VMware virtualisation platform (vCenter, Horizon View)

·         Knowledge of VEEAM Backup & replication software

·         Knowledge of Information Security (ISMS, ISO 27001)



Your hard work is appreciated and in return the company offer the following as benefits upon passing probation:

·         23 days holiday plus bank holiday

·         Company bonus scheme

·         Pension

·         BUPA (single cover but the option to add family members)

·         Employee Assistance Programme – offering confidential online and telephone support, and access to counselling and financial and legal advice.

·         Enhanced Maternity / Paternity entitlements

·         Season Ticket Loan (if required)

·         Cycle to Work Scheme

·         Free eye tests

For more information click apply and your candidate consultant Mia James will be in touch

London, UK

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