2nd Line Team Leader

Coseley, United Kingdom | Permanent, full-time
| £30,000 - £35,000 per annum
Ref: MJ11 (8 months ago)
Chapman Tate Associates seeks a 2nd-Line Level Team Leader to join this established Software House in their offices just outside Dudley Town Centre. This is a varied opportunity where you will be overseeing a team of 4 (Developers, Application Support Analysts, Technical Support) whilst playing a part in Technical Support duties. The role will be 80% Technical Support and 20% Team Leading. This role will suit someone that is looking to make the step into a Team Leader role from a Senior 2nd-Line Position. My client would like the successful candidate to have some experience of overseeing/mentoring other team members.

Technically you will have soft and technical experience around the following:

A good grasp of TCP/IP networking
Basic Windows Server Admin
The ability to install and decommission a range of hardware Including laptops, printers, PC’s, monitors, servers and racks
Knowledge of SQL and Application support in this area
Great communication skills (in person and via telephone) with both clients and internal colleagues
Personable, with the ability to build rapport with external clients and internal colleagues
Keenness and willingness to knowledge share and show leadership to more junior team members with regards to both technical and interpersonal skills
The enthusiasm for mentoring new team members during their team integration phase
Experience of maintaining and updating accurate documentation of administrative tasks

You will be performing the day-to-day duties aligned to a 2nd Line Support and Professional Services role – including supporting and maintaining client IT systems remotely, and providing efficient desktop support to all business users, as well as assisting the senior members with project work.

The added function of this role will be dealing with technical escalations passed on by the existing helpdesk team, and resolving them in a professional and timely manner (providing guidance to more junior team members where required).

My client will provide the successful candidate with career and personal development prospects.

If interested please send in your updated CV for a quick turnaround.

Coseley, United Kingdom

Map showing Coseley, United Kingdom